RETURNS & EXCHANGES
 

At Bichhavans, we maintain high quality standards and take great care in preparing and delivering every order. In the rare event of a quality concern, please refer to our exchange policy below.
 

ELIGIBILITY CRITERIA FOR EXCHANGE
 

• The exchange policy is applicable for 10 days from the date of purchase.

• Only unused products are eligible for exchange. Products must be returned with all original tags intact and in their original condition at the time of purchase.

• Exchange is only applicable for products with quality/manufacturing defects.

• Products purchased on sale or using promotional discounts may not be eligible for exchange.

• Personalized or customized items may not be eligible for exchange unless there is a quality/manufacturing defect.

• Products damaged due to misuse, neglect, or improper care are not eligible for exchange.

• Exchange eligibility is at the discretion of the company and may be subject to inspection.

• Shipping and handling fees for the exchange are the responsibility of the customer unless the exchange is due to a manufacturing defect or a broken delivery.

• The company reserves the right to refuse an exchange request that does not meet the specified eligibility criteria.

EXCHANGE PROCESS
 

If your purchase meets the exchange criteria above, please contact our customer care team within 10 days of delivery via any of the following channels:

• Call: +91 9310629956 (Monday – Saturday, 10:30 AM to 6:00 PM IST)

• Email: care@bichhavans.com

• For damage/quality issues: Please provide your order number, date of transaction, delivery address, and images of the defective item along with the packaging in which it was received.
   

Our customer care team will investigate and respond within 2 working days. Upon receiving communication from our team, please follow the steps below.

In Case of Quality Issues/Defects:

1. Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as part of the purchase.

2. We will arrange a reverse pickup from the address stated on your invoice. If reverse pickup service is unavailable at your location, you will need to ship the product to our warehouse.

3. Upon receipt of the product at our warehouse, it will undergo quality inspection. If it passes inspection, a fresh piece will be dispatched within standard shipping timelines.

4. In the rare event that a replacement piece is unavailable, a credit note will be issued for the full amount of the damaged product.

5. Our credit notes can be redeemed on our website with lifetime validity.

REFUND POLICY
 

• If your purchase meets the eligibility criteria stated above, we will exchange the product and provide a fresh piece.

• In the rare instance that we are unable to provide a replacement, a credit note will be issued and emailed to your registered email address or the email address used while making the purchase.

• Customers are responsible for return shipping. If reverse pickup is unavailable at your location, you will need to ship the product to our warehouse at your own cost.

No Refunds Will Be Issued If:

• The customer has provided an incorrect or incomplete shipping address.

• There have been failed delivery attempts by our courier partner.

• The package is refused by the recipient at the time of delivery.

GENERAL TERMS & CONDITIONS

• Orders once confirmed cannot be cancelled or amended.

• Products purchased during sale periods or using discounts are not eligible for return or exchange.

• Products purchased prior to a sale cannot be exchanged during the sale period.

• No refunds will be entertained if the customer has provided an incorrect or incomplete shipping address.

• No refunds will be entertained in cases of failed delivery attempts by our shipping agency or if the package is refused by the recipient.

• Please ensure that the package received is in good condition and has not been tampered with before signing the delivery acknowledgment.

• In case of a damaged package, please retain the original packaging, including price tags, invoices, labels, etc., until our team reviews it. Additionally, please write "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy shall prevail.