Bichhavans recognises the importance of maintaining your privacy. We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect user information collected on www.bichhavans.com and through other offline interactions.
This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Bichhavans is an Indian firm having its registered office at:
1426, Mahagun Mascot, Crossing Republic, Ghaziabad– 201016 (India).

Contact Information: 
We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and Ip address.

Payment and Billing Information:
We may collect your billing name, billing address and payment method details.
We DO NOT collect or store your credit card number, CVV, expiry date or sensitive card information on our website. All payment transactions are processed securely through our trusted payment gateway partner Razorpay.

Information You Post:
We collect information you post in public spaces on our website or on third-party social media platforms associated with Bichhavans.

Demographic & Usage Information:
We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
 
If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
 
How We Collect Information

(a) Directly From You
We collect information when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact us via email or phone

• Submit feedback or reviews
   

(b) Passively
We use tools such as:

• Google Analytics

• Browser cookies

• Web beacons

• Tracking technologies

These tools help us understand website usage and improve your experience.

(c) From Third Parties
If you interact with us through social media platforms, those platforms may provide certain information such as your name and email address, subject to their privacy settings.

How We Use Your Personal Information
We may use your information to:
Contact You

• Confirm orders

• Provide shipping updates

• Respond to queries

• Share important account information

Improve Our Products & Services

• Personalise your experience

• Improve website functionality

• Understand customer preferences

Marketing & Promotions

• Send promotional emails

• Inform you about new collections

• Share special offers

• Send newsletters

You may opt out of marketing emails at any time (see section below).
Transactional Communications
We may send order confirmations, invoices, shipping updates, and account-related emails or SMS.
Security & Legal Compliance
We may use information to:

• Prevent fraud

• Protect our business and customers

• Comply with legal requirements

Sharing of Information
We do not sell your personal information.
We may share information with:
Service Providers
Third-party vendors who help us with:

• Payment processing

• Shipping & logistics

• Email & SMS communication

• Website analytics

Some service providers may be located outside India.

Legal Authorities
We may share information:

• To comply with legal obligations

• In response to court orders or government requests

• To investigate potential fraud

Business Transfers
If Bichhavans is acquired, merged, or sells part of its business, customer information may be transferred as part of that transaction.

Email Opt-Out
You can opt out of receiving promotional emails by emailing:
📩 care@bichhavans.com
Please allow up to 10 days for processing.
Even if you opt out of marketing messages, you will continue to receive transactional communications regarding your purchases.

Third-Party Websites
If you click on third-party links, you may be redirected to websites we do not control. This Privacy Policy does not apply to those websites. Please review their policies carefully.
Bichhavans is not responsible for third-party websites.

 Updates to This Policy
This Privacy Policy was last updated on 24.07.2024.
We may update this policy from time to time. Any material changes will be posted on this page. Please check periodically for updates.

Jurisdiction
If you choose to visit this website, your visit and any dispute over privacy are subject to this Privacy Policy and our Terms & Conditions.

Any disputes arising under this Policy shall be governed by the laws of India.